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What is an eSIM, and how does it differ from a traditional SIM card?

An eSIM, or embedded SIM, is a digital SIM card embedded within a device's hardware, eliminating the need for a physical SIM card. Unlike traditional SIM cards, an eSIM is completely digital, removing the hassle of changing SIMs while travelling.

How do I actvivate my eSIM

To activate your eSIM, follow the instructions that were emailed to you with the eSIM. Activation involves scanning a QR code or entering an activation code to provision the eSIM to your device.

Click here to see how to activate your eSIM.

When should I set up my eSIM?

You can wait until you arrive at your destination activate your eSIM. You will need a Wi-Fi connection to install the eSIM.

We find it is best to install the eSIM before you travel & then activate when you land!

What happens if I use up my data?

That's fine, just repurchase your eSIM! If you click "LOGIN" at the top of this page or via the email you received with your eSIM, you will be able to create an account in our customer portal & "recharge" your eSIM.

Can I use multiple plans or carriers on 1 device?

Yes, eSIM technology supports having multiple profiles or mobile plans on a single device, allowing you to switch between different carriers or plans without physically changing SIM cards. However, simultaneous use might be limited depending on the device & carrier support, & can be subject to additional charges.

Can I use an eSIM while travelling overseas?

Yes, we think that using an eSIM is the ideal way to access data internationally. It allows for easier access to local carriers without physically swapping SIM cards, offering convenience and potential cost savings on roaming fees.

Find and buy the best prepaid eSIMs online for your travels. Connect to the internet in minutes in more than 160 destinations around the world. Unlimited data in Europe, Mexico, China, Türkiye, Japan and the United States.

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